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Request Tracker
Request Tracker, commonly abbreviated to RT, is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and support the package. RT is open source (FOSS) and distributed under the GNU General Public License.〔(【引用サイトリンク】 title=RT FAQ: What is RT? )〕
Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams.〔(【引用サイトリンク】 title=RTIR: RT for Incident Response )〕 It was initially developed in cooperation with JANET-CERT, and in 2006 was upgraded and expanded with joint funding from nine Computer Security Incident Response Teams (CSIRTs) in Europe.
==Technology==
RT is written in Perl and runs on the Apache and lighttpd web servers using mod_perl or FastCGI with data stored in either MySQL, PostgreSQL, Oracle or SQLite. It is possible to extend the RT interface using plug-ins written in Perl.〔
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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